Last Updated: November 2025
At Velvet Roots, your privacy and trust are our top priorities.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our services.
When you interact with Velvet Roots, we may collect the following types of information:
Personal Information:
Name
Email address
Phone number
Country or location
Any other details you voluntarily provide through consultation forms, inquiries, or bookings
Technical Information:
IP address
Browser type
Device information
Pages visited and browsing behavior
This helps us improve user experience and website functionality.
We use your personal information to:
Schedule and manage your consultations
Communicate with you about your inquiries or appointments
Provide personalized treatment recommendations
Process payments (if applicable)
Improve our website and service quality
Send relevant updates, promotions, or reminders (only if you consent)
We will never sell, rent, or trade your personal data to third parties — ever.
Your security is non-negotiable.
We implement advanced administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, or misuse.
All sensitive data (like contact or medical details) is securely stored and accessible only by authorized personnel bound by confidentiality agreements.
We may share your data only in the following situations:
With medical professionals within Velvet Roots to provide you with the best care
With trusted service providers (e.g., hosting, booking systems, or payment processors) who help operate our business — all of whom are required to keep your data secure and confidential
When required by law or regulation
We never share your data for marketing or advertising by third parties.
Our website uses cookies to enhance your browsing experience.
Cookies help us understand which sections of the site you find most useful and allow us to improve the design and functionality.
You can disable cookies anytime through your browser settings, but some parts of the site may not function properly afterward.
We retain your personal data only for as long as necessary to:
Fulfill the purposes for which it was collected
Comply with legal, regulatory, or professional requirements
Maintain accurate client records
When data is no longer needed, it is safely deleted or anonymized.
You have the right to:
Access the personal information we hold about you
Request correction or deletion of your data
Withdraw consent for communications or marketing at any time
To exercise any of these rights, contact us at info@velvetroots.com.
Our website may include links to third-party sites (such as travel or accommodation providers).
We are not responsible for the privacy practices or content of those external websites. Please review their policies before sharing any personal information.
Our website and services are intended for individuals 18 years and older.
We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately to have it removed.
Velvet Roots may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons.
The latest version will always be available on this page, with the updated date clearly stated at the top.